Refund Policy

Effective Date: 2025-02-24

At My Psychologist App, we prioritize client satisfaction and transparency. Our refund policy ensures fairness in all transactions.

1. Refund Eligibility

You may request a refund under the following conditions:

• Session Cancellation: If you cancel your therapy session at least 24 hours before the scheduled time.
• Technical Issues: If a session is disrupted due to technical errors on our platform.
• Therapist Unavailability: If the assigned psychologist is unable to conduct the session and no suitable replacement is provided.
• Duplicate Payment: If you are charged twice for the same service due to a payment error.

2. Non-Refundable Cases

Refunds will not be issued in the following cases:

• If a session is canceled less than 24 hours before the scheduled time.
• If you miss a session without prior notice.
• If a session is completed but you are unsatisfied with the therapist’s approach (feedback can be provided for future improvements).
• If the service availed is a non-refundable resource, such as research materials, presentations, or reports.

3. Refund Process

To request a refund, email us at support@mypsychologistapp.com with your payment details and reason for the refund.

Refund requests will be processed within 7-10 business days after review.

The refund will be credited back to the original payment method used during booking.

4. Rescheduling Policy

If you cannot attend a session, you may request a reschedule instead of a refund by notifying us at least 12 hours in advance.